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WorkOrder, HelpDesk & Web Form online. All-in-One! Version 7 available now!
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FastRequest HelpDesk is the first HelpDesk software or WorkOrder software to allow the creation of your request service form dynamically.
You can create your own service requests form within a few minute (check boxes, combo box, text box, text areas, cases of options, etc.). Without any programming.
FastRequest HelpDesk: Web user : - The user has nothing to install. It must have just a standard Web browsers nothing else.
See for yourself the effectiveness of the FastRequest HelpDesk. No download or no installation is required. Just click on the links below to be tried.
Web Application (Client standard format) Web Application (Client detailed format ) Web Application bilingual (Client standard format)
With the FastRequest HelpDesk software, your clients create their requests themselves through the Web or the local network. All you have left to do is to decide the priorities of those requests and of the employees who will execute them.
Your clients have access to the status of their service requests at all times. You will not have to answer anymore the numerous phone calls to inform your clients of the status of their requests.
Fast and easy to use, the FastRequest HelpDesk also allows you to define in a few clicks the tasks periodical and delayed tasks.
FastRequest HelpDesk also manages the times of the employees, clients, work groups, services, etc… allowing you to be able to make the right decisions.
The numerous reports and statistics generated by FastRequest HelpDesk provide you with a powerful tool for the management of time and work to be done. These reports and statistics take full advantage of the information that's available to you, which saves you substantial time especially in the management and handling of service requests.
The FastRequest HelpDesk greatly simplifies the management of service requests by gathering all the information in a single central place, allowing for simpler and faster access for the members of your organization while reducing the amount of data entry.
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The FastRequest HelpDesk is used online while keeping the database at your place, hence preserving the confidentiality of your data.
You also don't have to share the machine's power or bandwidth with the other clients hosted on the same server. With a server hosted externally, if a hosted client is very visited, then most of the machine's resources will be monopolized and your application will be severely slowed down.
Since the database is located on your local network you can access your information locally, even in the absence of an Internet connection. You are not cut off from your data in case there is a failure of the Internet connection or your host. Additionally, it is easier for you to protect your data and create safe copies.
Exhaustive summary of the other advantages of FastRequest HelpDesk
The FastRequest HelpDesk software is suitable for a large variety of companies and public organizations.
Easy to install and maintain, the FastRequest HelpDesk server is autonomous. It manages connections through the Internet, as well as the Web forms, databases, and FastRequest HelpDesk e-mails without any third-parties. You don't have any monthly fees to pay or any other fee for each received request. All you have to do is to reserve a domain name.
FastRequest HelpDesk can be installed in a few mouse clicks and offers you multiple configuration possibilities. Example of configuration of FastRequest HelpDesk
The FastRequest HelpDesk software includes the following:
FastRequest HelpDesk can be used on the Internet as if you were on your local network (no third-parties such as Terminal Server, Citrix Server, PC Anywhere or others). You don't have to spend money on buying, installing and maintaining expensive and hard to manage third-parties.
FastRequest HelpDesk also manages Web Forms without any intermediaries. You don't have to spend large amounts of money for the installation and maintenance of Web servers such as Internet Information Server or any other Web servers.
The support service is absolutely free and there is no service or maintenance contract to buy. Click for to access the Online support request form.
See its simplicity and efficiency by yourself. Try it out for 30 days absolutely free.
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Minimum requirement |
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FastRequest HelpDesk Server : - Pentium IV or better - Hard drive with a minimum of 100 Mb available. - Microsoft Windows 2000, Windows 2003, Windows XP or Windows Vista - 1 Gb RAM minimum (2 Gb recommanded) - SVGA monitor or better
Note that each Web user uses approximately 300 Mb of RAM.
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FastRequest HelpDesk: Local network user : - Pentium IV or better - Hard drive with a minimum of 50 Mb available. - Microsoft Windows 2000, Windows 2003, Windows XP or Windows Vista - 512 Mb RAM minimum (512 Mb recommanded) - SVGA monitor or better
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FastRequest HelpDesk: Web user : - The user has nothing to install. It must have just a standard Web browsers nothing else.
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Web Application Server and FastRequest HelpDesk over Internet requirement
1) Full time connection to the Internet. 2) Static internal IP address on the Server FastRequest HelpDesk. 3) Static Internet IP address from your Internet Provider Service (IPS) or Domain Name for Web.
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Copyright © 2000-2008 FastRequest. All rights reserved. |
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